Harris IRT Enterprises Industrial Resistance Testers shall meet all engineering performance data and design requirements described in the specifications. Within a period of one (1) year from the date of shipment from our factory, if the equipment should fail to function due to a defect in parts and/or workmanship, Harris IRT Enterprises, at its option, will replace or repair the equipment at its facility in Powell, Ohio USA.

Before returning an Industrial Resistance Tester for repair or calibration, you must first call and receive an RMA number.

1. Contact Harris IRT Enterprises Service Department and report the failure. Please be prepared to provide proof of date of shipment (i.e. product serial number).

2. If all attempts to resolve the problem via teleconference fail to restore the item to working condition, the customer will be assigned a return authorization number and be directed to ship the defective item, freight prepaid, to the Harris IRT Enterprises Service Department for repair or replacement.

3. Upon completion of the warranty, Harris IRT Enterprises will return the item to the customer via UPS Ground Services prepaid. Air freight shipments can be provided at customer expense.

4. Harris IRT Enterprises reserves the right to challenge any warranty claim if, in its opinion, there is sufficient evidence to indicate that the failure was the result of abuse, accidental damage or misuse beyond the reasonable intended use of the equipment. In such an event, the customer will be contacted before any repairs are made.

5. Third-party peripherals (such as Infrared Temperature Compensation Probes, etc.) or any other products not manufactured by Harris IRT Enterprises are covered by their own manufacturer's warranties and are not warranted by Harris IRT Enterprises. Any warranty concerns with such third-part products should be forwarded to their respective manufacturers.